Start typing and hit Enter

Shopping Cart

0

Your shopping bag is empty

Go to the shop
logo
image/svg+xml image/svg+xml 0
Close
Home Shipping Policy

Shipping Policy

Shipping Policy

Shipping Policy

1. Shipping Methods:

  • We offer shipping via reputable carriers such as UPS, FedEx, and USPS.
  • Customers can choose from standard or expedited shipping options during checkout.
  • We do not ship internationally,

2. Processing Time:

  • Orders are typically processed within 1-2 business days after payment verification.
  • During peak seasons or promotions, processing times may be slightly extended.

3. Shipping Rates:

  • Shipping rates are calculated based on the destination, weight, and dimensions of the package. 
  • Customers can view the shipping costs before completing their purchase at the checkout.

4. Estimated Delivery Time:

  • Estimated delivery times vary depending on the shipping method selected and the destination.
  • Standard shipping within the contiguous United States usually takes 3-7 business days.
  • Expedited shipping options are available for faster delivery.

5. Order Tracking:

  • Once an order is shipped, customers will receive a shipping confirmation email containing tracking information.
  • Customers can track their orders using the provided tracking number through the carrier's website.

6. Shipping Restrictions:

  • We currently do not ship to P.O. boxes.
  • Certain products may have shipping restrictions due to size, weight, or regulatory requirements.

7. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible due to our fast order processing. We will try our best to catch your order.
  • Customers are advised to review their order carefully before completing the purchase.

8. Lost or Damaged Shipments:

  • In the rare event of a lost or damaged shipment, customers should contact us immediately for assistance. Please send an email to tiffany@humble-roots.com.
  • We will work with the carrier to resolve the issue and ensure a satisfactory outcome for the customer.

9. Returns Due to Non-Delivery:

  • If a package is returned to us due to incorrect address provided by the customer or failure to claim the package, the customer will be responsible for additional shipping charges to resend the package.

10. Contact Information:

  • For any questions or concerns regarding shipping, customers can contact our customer service team at tiffany@humble-roots.com or 651-977-6687.

Note: This shipping policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for updates or revisions.